Municipal Employees' Annuity and Benefit Fund of Chicago

A Pension Trust Fund of the City of Chicago

FAQ

Member Services Frequently Asked Questions

A: Contact Member Services at 312-236-4700.

A: Fill out a Federal Income Tax Withholding Preference Certificate and mail or fax it in to our office, or you can call us and we will mail or fax you a form. If you want to change your State withholding, contact Northern Trust Company at 312-557-9700.

A: Fill out an Authorization to Release Information to a Third Party form (provided by the requestor) and mail or fax it in, or call our office and we will mail or fax you a form.

A: Contact Member Services at 312-236-4700 to request a verification letter.

A: Fill out a Direct Deposit Authorization form and mail or fax it in, or call our office and we will mail or fax you a form.

A: Fill out a Change of Address form or a signed direction letter and mail or fax it in to our office. If you are enrolled in our group health insurance, Blue Cross/Blue Shield will also receive the updated information.

A: Checks are not considered lost until 7 business days after their mailing date. After such time you would call our office and report your check lost. We would place a stop payment on your check and send you out an affidavit to be completed before a new check could be issued. Please note once a stop is placed on your check it is NO LONGER CASHABLE and you may incur charges if you attempt to cash it.

A: Retirement checks are mailed at least 4 to 5 days before the first business day of the month, which is the payable date. The Fund strongly encourages that you consider having your payment directly deposited to your bank account, to avoid losing your check in the mail. To begin the process just fill out a Direct Deposit Authorization form
and mail or fax it in, or call our office and we will mail or fax you a form.

A: If you signed up for direct deposit, your monthly benefit is deposited into your account the first business day of every month. A business day is Monday through Friday, not including bank holidays. The MEABF Calendar shows the dates monthly benefits are deposited to your account.

A: For general questions, we don’t need your Social Security Number. However, if you are asking questions specific to your payment such as what was deducted from your check, we need your SSN to properly identify your record.

Customer Service Phone Hours: Monday - Friday 8:00 AM until 4:00 PM (312) 236-4700